to improve Customer Experience
and a seamless experience at all touchpoints and across all channels.
Create Powerful Moments that Matter
Journey mapping gives you deeper insight into the customer, so you can go beyond what you already know. Customer journey mapping gets you thinking about the aspects of the journey you don’t see, but have equal weight and importance to the entire experience.
When mapping out the customer journey, we look for moments that matter, asking ‘where there is the greatest emotional load?’
Collaborative Journey Mapping Experience
We leverage great, easy-to-use tools for journey mapping with real-time client collaboration. No matter the scale, iLoyal brings it all together for you and your team.
Enjoy the smartness of a tool designed and created for journey mapping.
Map the Journey with Better Buyer Personas
With detailed buyer personas, you have clearly defined target customers. Knowing them inside and out — including the motivations they have or the problems they’re struggling with — allows you to tailor your marketing messages to speak directly to the real motivations of the people whom you want to buy your products or services.
The most important thing to remember when creating buyer personas is that you should never assume. Many so-called CX service providers go no further than discussions with your management team, leaving out customer-facing employees, and insights from the customers themselves. iLoyal goes all the way – because having concrete data, rather than ‘educated-guess’ work, is paramount to making and saving revenues in the long run.
Why iLoyal CX?
iLoyal CX is the only end-to-end service suite that connects the world’s best CX consultants to research driven CX Insights while giving you the power to immediately test and deploy customer experience improvements.
iLoyal CX solutions clearly and effectively presents comprehensive information about the interactions between your business, customers and employees over the duration of your relationship.
iLoyal CX provides you with valuable information you need to successfully manage, strategize, measure and impact all aspects of customer involvement throughout various rational, emotional, sensory and physical levels of your business.
The iLoyal CX program provides you with a clear guide to visualize how the customer journey, customer-brand touchpoints, and the physical and digital customer experience environments are connected.
By leveraging dynamic CX consulting partnerships, the industry’s best CX technologies, and decades of customer research excellence, iLoyal offers impactful solutions for every organization wanting to deliver a better customer experience.
Customer Experience (CX) Audits
Assess the progress of your transformation journey to great CX. iLoyal CX will provide you with a third-party evaluation and recommendations for moving forward or reinvigorating your efforts. Evaluation areas include:
• Your CX roadmap and strategy (including plan components)
• Progress relative to baseline assessment
• Assessment of progress toward achieving desired outcomes
• Success metrics and how well you are tracking them