for building love & loyalty.
Find the Right Customer Satisfaction Metric
Would you like to find a way to more than double your customer lifetime value? It turns out that all you have to do is increase customer satisfaction levels slightly.
Track Brand Awareness with Surveys
Brand awareness studies are an important tool when it comes to providing context for the day-to-day decisions that brand managers make.
Send Outreach Emails to Gain Exposure
Do you want to be the marketer that gets exceptional results? If you want to be seen as an expert in your field – it’s time to master outreach emails.
10 Must-Read Books for Social Media Marketing
These eye-opening books are perfect for social media managers and anyone who wants to level up their game in social media marketing. Discover more ways to engage your audience!
Write Short Stories on Social Media for Better Clicks
Visual and interactive elements grab a user's attention. Read on to discover how to write social media stories with emotional narrative and mental hooks.
Tap into Feedback Surveys to Collect Customer Insights
Are you looking for ways to improve your ad copy and web content to attract more leads? Explore how to tap into feedback surveys.
Single Email or Automated Series – Which is Most Effective?
Marketing automation gives you the ability to create a single email or an email series, but which one should you use? Let’s explore the numbers!
Email & SMS – The Ultimate Engagement Duo
When is it best to send an SMS instead of an email or send a mix of both? Let’s take a look at how email and SMS work together.
5 Benefits of a Voice of the Customer Program
Customer experience (CX) is being prioritized by high-growth companies. Explore the benefits and why a customer-focused mindset is so important in nearly every market today.
Underutilized & Powerful CX: Negative Customer Reviews
How customers and potential customers interact with your brand and customer experience (CX) can impact your success. Find out why CX is so important.
September Holidays to Integrate into Your Marketing
Did you know September is National Chicken Month? September isn't just about fun in the sun on Labor Day, discover more unique holidays.
10 Ways to Strengthen Organic Reach
Quality over quantity. Spending more time on social media content strategy is one way to strengthen your organic reach. Check out more ways to boost social interaction.
Customers Want to Give You Their Data – If You Do This
Gone are the days of blasting out an advertisement to everyone and hoping some people are convinced to buy. Today’s customer demands a personalized experience, regardless of whether they’re shopping
4 methods for designing truly engaging customer surveys
In this article, we’ve covered our top tips for designing engaging customer surveys as well as why you should care about customer feedback. Customer feedback surveys, if done correctly, can
Now’s the time to pivot to experimentation and innovation testing
Whether you’re lucky enough to be in an industry that’s doing okay or even thriving, or one that’s struggling, this is the time to shift from optimization to innovation.
Increase Your Satisfaction Survey Response Rate
These tips will help you increase your response rate so that you have enough responses to make a sound decision on how to improve your customer satisfaction levels.
Using Market Research to Inform Strategic Decision Making
We discuss the overall impact that market research has on strategic decision making in today’s business landscape.
Why Should You Leverage Survey Invitation Emails
By following these five best practices, you’ll be sending effective, successful survey invitation emails that will enhance your research strategy.
August Holidays to Integrate into Your Marketing
Did you know August is National Eye Exam Month? August isn't just about back to school, discover more unique holidays.
Best Practices for Measuring Customer Satisfaction
Customer satisfaction (CSAT) is a measurement that gauges the degree to which a company’s products or services meet or surpass a customer’s expectation.
How to Write Your Brand’s Social Media Policy
A social media policy isn’t just a set of rules. It guides, advises and inspires in best and worst case scenarios. Not sure where to start? Read on.
Open the Door to Effective Real Estate Drip Campaigns
Do you have an email drip campaign series for your real estate work? Use these tips to see an improvement in your real estate email marketing results.
Turn Abandoned Shopping Carts into Purchases
As consumers spend more and more online, what are you doing to ensure that you’re meeting the evolving needs of your digital retail customers?
Email for anything and everyone. Choose full-service or DIY access on iLoyal’s proprietary email system.
Keep customers coming back, boost employee morale, invite feedback for customer or employee experience - - and much more.
SMS Loyalty as it’s finest. Show love for customers or any audience wherever they are, using our SMS messaging app.
Use iLoyal's dynamic SMS interface to deliver coupons, birthday greetings, company news, or anything your heart desires.
Get social like never before. Manage and amplify your brand across social media channels with iLoyal Social Genius.
Improve communication, collaboration and content. Demonstrate your value with advanced reporting, and deeper insights.
We have been working with iLoyal for many years. Our Success Manager has consistently been nothing less than stellar. Over the years they have expanded their services to meet customer needs and adapting to the ever changing world of technology.
Cindy Staats
Vice President Marketing, Shakey's USA
We have found our iLoyal Success Manager to be extremely knowledgeable and responsive. Because of iLoyal, we have increased our customer membership and added to our bottom line. iLoyal never fails to assist us with our promotions and advising us with ideas to promote. At S&S Cafeterias, we would recommend iLoyal to any other business wanting to grow their customer base and increase their bottom line.
Rita Kiser
Marketing and Advertising Director, S&S Cafeterias
We have been working with Amy at iLoyal for several years now. She is very prompt and courteous with her communication and willing to get what ever last minute request fulfilled. I can only imagine that is due to the support she gets from the rest of the team. I appreciate working with her.
Tracy Pedrazzani
Marketing Director, Vigilucci's
We love iLoyal! Our Success Manager is the best. Her responsiveness and friendliness makes our teamwork very successful. She is always willing to help when we have scheduling conflicts and her feedback is always on point! We are always communicating, and our confidence and trust in her is helpful, especially during these times.
Alejandra Moreno
Marketing & Design, Stone Werks Big Rock Grille
Our iLoyal rep has been attentive and the team creative. Our email blasts go out in just a few days and the service is impeccable.
Don Baker
Owner, Awful Annie's Restaurants
I have been using mail marketing for over 25 years going back to envelope stuffing and using USPS snail mail. I modernized many years ago and have used many different email services. NONE compare to iLoyal! I have a fabulous dedicated marketing professional who knows me and understands my business so well that I think she can read my mind. She provides me with many ideas and templates and produces my emails right the FIRST time ... it is rare that I have to send back a proof for more editing. MOST IMPORTANTLY....during this COVID crisis iLoyal provided me with many services for FREE allowing me to keep in touch with my customer base. Finally, the cost of doing business is very reasonable and I feel I get more than my money's worth. I loyal to iLoyal (pardon the pun).
Joseph A Barbara
CEO, GR8 PL8s Restaurant Group
Loyalty Clubs
Engage with iLoyal's Success Managers to deliver better loyalty communications.
for businesses of any size
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loyalty system on the planet
and better coupon design than any other SMS (text message) marketing solution.
connection with Social Genius.
monitoring, and social analytics tools to build more love for your brand.
of the customer journey
Learn how iLoyal CX can help you create experiences that delight customers at every stage of their journey.