iLoyal focuses on goals and actions first. We don’t collect data hoping it will drive decisions. We understand your business goals and decision paths, then collect relevant data. Every item is matched with a decision necessary for your desired outcome.
iLoyal treats every survey as a Customer Experience. As a result we out perform the industry on every survey performance metric.
Interest Upon Invite
Participation Rate
Completion Rate
Respondent Experience
Customer intelligence is easy to come by when the survey is available everywhere the customer wants is to be! Choose any or all of our collection methods.
Beautifully branded email invitations
Interactive SMS experiences
Social media integrations
Private survey domains
Dynamic QR Code licensing
Attractive point-of-purchase signage
POS/receipt programming
What happens to when a customer has feedback that would boost your reputation? What happens when a customer has feedback that you need to address right away?
iLoyal cares about your customers and your reputation. Well before any analysis begins, survey responses can be forwarded to online review sites or dedicated customer service personnel.
Achieve higher customer conversion rates by minimizing negative customer experiences through identification of key steps and decision points.
Contrast the customer experience desired by your customers against what they actually receive.
Improve customer retention, by understanding how they move through stages of the buying cycle and make information available and accessible.
Understand the differences in buyer personas as they move from prospect to conversion through the buying funnel.
Understand metrics required to identify customer’s progress and fall out points, providing opportunities to bring customers back on board.
Optimize the customer on-boarding process and customize the customer journey for specific channels.
Bring teams together to resolve specific hurdles for understanding core customer journey paths, where adapting will provide the most impact.
Reveal the gaps between various channels and departments and prioritize journey optimizing actions.
iLoyal has an arsenal of 1000’s of marketing, management, and consumer psychology items that we match up with your information needs.
